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Frequently Asked Questions
Rooms
1. How many floors does the Hotel Hacienda Puno have?
The Hotel Hacienda Puno has seven floors: six floors are for our guests, and the seventh is for general administration and maintenance. There is also a storage area in the basement for guest’s luggage.
2. How many rooms does the Hotel Hacienda Puno have?
The Hotel Hacienda Puno has 58 rooms.
3. Do you have double rooms?
Most of our rooms have a single King size bed, but we also have rooms that are equipped with two queen size beds.
4. Do the rooms have desks and WIFI?
Yes. Our rooms have been designed with both the business traveler and the pleasure traveler in mind. The desk, WIFI, and telephone are all complimentary, and come with the room at no extra charge.
5. What is the maximum number of people per room??
Our rooms are designed to comfortably accommodate 1 to 3 people. We have single rooms, double rooms, and triple rooms.
6. Are there smoking and non-smoking areas?
The only area in the hotel designated as the smoking area is the bar.
The Hotel
1. What is check in time ?
12:00 noon.
2. What is check out time?
09:00 am.
3. Is it possible to check out later?
Yes, upon request, depending on availability and with an additional charge.
4. Is it possible to check in earlier?
Yes, upon request, depending on availability, and with an additional charge.
5. Can I store my luggage at the hotel on the day that I am leaving ?
Yes, we will be happy to store your luggage on the day you leave, at no extra charge.
6. you have meeting rooms ?
Yes, we have 2 meeting rooms. These two can be joined together to form one large meeting room with a capacity of 200 people. Informal meetings can also be arranged in the hotel’s bar.
Hotel services
1. What amenities do the rooms at the Hotel La Hacienda Puno have?
Our rooms all have finely selected amenities: shampoo, conditioner and bath soap.
2. Are pets permitted?
No, pets are not permitted.
3. Is there a high-speed internet connection?
Yes, our guests all have a high-speed WIFI internet connection. An access code will be provided to you.
4. Where is the closest parking space ?
It is just 50 yards from the hotel. This parking is included with your room.
5. During what hours is the bar open?
Everyday, from 5 pm until 11 pm.
6. When is breakfast served?
Everyday, from 6 am until 9 am.
The breakfast buffet at the Hotel Hacienda Puno features a variety of fruits, breads, juices, and other delicacies, which you can enjoy along with the beautiful view of the lake.
7. Is there a bodyguard service?
No, because the tourist circuit is mainly a low risk area. We recommend that you enjoy the experience with your family.
8. Whom do I contact to make a reservation for a small group?
Please get in touch with our reservations department. (+51) 51 - 365134, reservas@lahaciendapuno.com
9. Whom do I contact if I have lost or forgotten something ?
Contact our reception department at (+51) 51 – 356109
Nearby
1. How far is the Hotel from the nearest bus station?
The bus terminal is about 5 minutes away by taxi.
2. Where is the nearest airport?
It is 45 minutes away, in the town of Juliaca.
3. Where is the nearest office where I can change money?
There are several banks in front of the Hotel.
4. Where is the nearest newspaper stand?
You can find the national and the international press, magazines, and books for sale in the same street block as the Hotel.
5. Is the transfer service from the airport, train station, or bus station included with the room tariff?
Yes, we will be happy to pick you up and bring you to the hotel, free of charge. Please see our website for contact details.
